Healthcare
More Capacity Available For Care
Clinical and administrative work moves across appointments, teams, systems and handovers. When information is missing or processes break down, staff spend their time checking, chasing and correcting errors in order to keep care moving. This is what we call Noise.
XeP3 helps healthcare leaders and employees measure that Noise, identify its causes and prioritise process improvements that support better service and positive patient experiences.
The Patient Journey
Where Capacity Is Lost Across The Patient Journey
Referrals, bookings, admissions, discharge and follow-up all rely on accurate and pertinent information arriving at the right time. Gaps, inaccuracies and delays create additional work for clinicians and administrators, including chasing results, rechecking records, rebooking appointments and repeating handovers.
XeP3 measures that wasted effort across the end-to-end patient journey so that healthcare leaders can understand exactly where capacity is being lost, identify the causes across various departments and prioritise improvements with the greatest impact.
Insight From Those Who Deliver Care
Learn From Frontline Work
Nurses, allied health, clerical and support staff see the workarounds that formal process maps leave out.
XeP3 gives them a structured record of where their time goes and what is causing the unnecessary work.
Their input shapes both the diagnosis and the solutions, which helps build ownership of the changes that follow.
Case Study
From 29 Days To Same-Day CT Scans
A hospital’s diagnostic imaging service was taking 29 days to organise a CT scan. Doctors were sending scans off-site, patients were waiting too long and nurse coordinators were stretched. The service used XeP3 across its end-to-end CT scanning process and found 44.3% Noise – driven by too few booking slots, long waits on hold, phone interruptions during scans and faxed referrals that never arrived.
Staff-designed changes helped eliminate that Noise, including right-sized appointment templates, booking staff relocated into clinics, phones removed from scanning rooms and a redesigned booking form. The wait for a scan fell from 29 days to same-day, revenue grew by more than $500,000 and capacity was freed across all roles.
- 44.3% Noise found across this service’s end-to-end CT scanning process
- 34.4% Median Noise across 30 healthcare projects (University of Melbourne research)
Measurement
Measure Changes In Access, Quality And Effort
Healthcare process improvement needs to deliver measurable benefits for patients and staff. XeP3 establishes a baseline before changes are implemented and assesses improvements against agreed performance measures afterwards.
Access
Measure waiting times, patient throughput and the availability of appointments and beds.
Quality
Track errors, rework and information gaps that put patient safety and consistent care at risk.
Capacity
Quantify staff effort spent on inefficient processes and measure the capacity recovered for patient care.
Healthcare In Practice
Recovering Capacity At The Peter MacCallum Cancer Centre
Hear from Dr David Speakman, the former Chief Medical Officer at the Peter MacCallum Cancer Centre, as he shares the radical results that his team achieved in transforming their CT scanning workflow.
Results And Insights
Healthcare Results And Insights
Peter MacCallum Cancer Centre
Hear Dr David Speakman, former Chief Medical Officer, explain how his team transformed the hospital’s CT scanning process.
Regional Nursing Network
XeP3 found 34% Noise across teams delivering a community care service and revealed the causes of that unnecessary work.
Hospital Leaders Q&A
Explore why hospital productivity stalls and which process improvements can help, with insights from experienced healthcare leaders.
Related Industries
Explore Related Sectors
Free Up More Capacity For Care