Industries
Process Improvement For Complex Industries
Every industry has its own systems, challenges and pressures, but all organisations lose time and capacity to unnecessary work, including errors, delays and rework. We call this Noise.
At Bevington Partners, we use XeP3, our research-backed methodology and proprietary software platform, to measure that Noise, identify its causes and prioritise improvements that recover capacity and improve performance.
Explore how we can help your industry.
University of Melbourne Research
Time Lost To Noise Across Every Industry
Peer-reviewed research published in the Australian Journal of Management* (Samson et al., 2025) analysed 268+ Lean Management projects that used the XeP3 software platform across 17 industries.
Every project measured how staff time was actually spent, using data from the people doing the work rather than assumptions.
The table below shows median waste ranged from 27.5% of staff time in legal services to 49.8% in accommodation and food services, with a median of 36.1% across all projects.
The largest samples came from financial services (60 projects), government (52) and healthcare (30). All three show waste of around 35% to 37%.
The research also found that 73.9% of projects implemented the recommended changes and 100% of them reduced waste.
How much of a 3P project is waste? Results by industry
Mean waste % per industry, with the median marked, across 268 3P projects. Hover or tap a bar for details.
Industries with fewer than 5 projects are shown hatched: their results rest on very small samples and should be read with caution. The average line (36.7%) is the project-weighted mean of the industry means.
Source: Solving the paradox of Lean Management’s low success rate, section 4.3, Table 1, p. 15.
Industries
Explore Your Industry
Financial Services
Reduce friction and rework across customer processes while maintaining essential controls.
Retail
Recover capacity by reducing delays and rework across store, support and distribution teams.
Manufacturing
Identify Noise hidden across production steps and measure the value of change.
Logistics And Supply Chain
Make exceptions visible across warehousing, transport, customer service and billing.
Government
Recover capacity and improve service delivery by reducing Noise across complex public sector operations, with accountable evidence.
Transportation
Reduce the effort spent managing schedule changes, handoffs and service exceptions.
Scientific Research & Professional Technical Services
Give specialists more time for high-value work by reducing administrative Noise.
Rental, Hiring & Real Estate Services
Improve customer and asset journeys by reducing follow-ups, rework and delays.
Not For Profit
Recover capacity for your mission by reducing unnecessary work behind service delivery.
Mining
Reduce Noise in the people-based and supporting processes around mining operations.
Legal
Reduce the hidden effort around matter management while maintaining essential controls.
Information, Media & Telecommunications
Make Noise visible across connected processes, from customer requests to delivery.
Energy & Utilities
Improve coordination across field service, scheduling and customer processes.
Construction
Reduce rework and delays across project coordination, approvals and site handovers.
Accommodation & Food Services
Give your teams more time to look after guests and customers.
Start Unlocking The Capacity Hidden In Your Organisation