Logistics And Supply Chain
Recover Capacity Across The Entire Supply Chain
Incomplete orders, late updates or incorrect handoffs create unnecessary work that cascades across warehousing, transport, customer service and billing. We call this Noise. XeP3 helps logistics teams quantify that Noise, identify its causes and prioritise process improvements that will recover lost capacity, reduce costs and improve speed and service.
Cross-Functional View
Trace Exceptions Across Functions
An order exception can create additional work across warehousing, transport, customer service and billing before it is eventually resolved, yet each team may see only its part of the process, leaving the total impact hidden.
XeP3 maps how work actually happens across functions and quantifies the effort spent managing those exceptions, showing leaders the total effort they create and where processes went wrong.
Root Causes
Identify The Drivers Of Corrections And Delays
Credit notes, redeliveries, manual updates and invoice corrections consume time and capacity while increasing costs.
XeP3 quantifies this Noise and helps identify upstream causes, including incomplete orders, late updates and incorrect handoffs. Teams can then address the causes at their source and reduce the unnecessary work they create across the supply chain.
Case Study
Halving Billing Dispute Resolution Times
A national logistics organisation was taking around 22 days to resolve business customers’ billing queries. Customers often had several issues open at once, staff struggled to keep on top of their cases and avoidable credit notes were adding to revenue loss.
It used XeP3 across its end-to-end billing and credit note process and found 56% Noise, driven by billing failures, operational disputes, unclear ownership of resolutions and processes that neither staff nor customers fully understood.
Staff-generated changes, including earlier investigation of customer bill queries and better sharing of billing data with operations teams, helped eliminate that Noise. Within eight months, average resolution time fell from 22 days to under 10, losses from avoidable bill disputes dropped and Noise was reduced across all roles.
- 56% Noise found across this organisation’s billing and credit note process
- 38.5% Median Noise across 25 transportation and logistics projects (University of Melbourne research)
Measurement
Verify Improvements Across The Network
XeP3 establishes a baseline before changes are implemented and assesses improvements against agreed performance measures and tracks progress over time through Behavioural Change Indicators (BCIs).
Cost
Measure the costs of rework, corrections and credit notes that consume capacity without adding value.
Speed
Track elapsed time from order processing through delivery to invoicing.
Service
Assess accuracy, complaints and customer experience across the logistics network.
Results And Insights
Logistics Results And Insights
A Leading Logistics Supplier
Monthly credit notes fell from more than 300 to fewer than 50, with the improvement sustained over time.
Find What’s Slowing It Down
Why retail supply chains should remove Noise before investing in speed.
Research And Case Studies
Explore articles, white papers and results from XeP3 programs across industries.
Related Industries
Explore Related Sectors
Make Supply Chain Noise Visible And Fix Its Causes