Accommodation & Food Services
Give Your Teams More Time To Look After Guests And Customers
Accommodation and food service businesses depend on responsive teams, accurate information and consistent service. When bookings change, handoffs are incomplete or supplies and staffing don’t align, employees spend time resolving problems instead of focusing on guests.
XeP3 helps organisations understand the unnecessary work behind everyday service delivery, identify its causes and prioritise improvements that support smoother operations and better customer experiences.
Guest & Customer Journey
See The Work Behind A Seamless Experience
Reservations, staffing, housekeeping, kitchen operations, purchasing, maintenance, guest requests and billing often rely on different teams working together.
When information doesn’t move smoothly, delays and repeated tasks can accumulate. XeP3 maps these activities across the end-to-end service journey to reveal where additional effort is being created.
Team Insight
Listen To The People Delivering The Experience
Front-of-house, housekeeping, kitchen, administration and support employees see where workarounds are needed to keep service moving.
XeP3 captures their experience and quantifies the effort involved, helping managers understand recurring problems and develop improvements with the teams delivering the service.
Accommodation And Food Services In Practice
Where Capacity Is Lost Behind The Guest Experience
Across 268+ projects in 17 industries in the University of Melbourne research, a median of 36.1% of staff effort was lost to Noise. In accommodation and food services, Noise often builds up behind the guest experience – where bookings, rostering and supplier orders don’t line up, where changes are passed on by hand between shifts and where problems are fixed on the spot rather than at their source.
Working with Bevington Partners, hospitality organisations use XeP3 to capture how work actually happens across venues and shifts, identify what drives their Noise and eliminate it at its source – recovering capacity for guests and service quality.
- 36.1% Median Noise across 268+ projects in 17 industries (University of Melbourne research)
Measurement
Measure Service, Rework And Capacity
Guest Service
Track response and service turnaround times.
Process Quality
Measure booking corrections, repeated tasks and service exceptions.
Capacity
Quantify staff effort recovered for customer-facing work.
Results And Insights
Practical Improvement For People-Centred Services
Reduce The Work Behind Great Service