A large regional nursing care organisation needed to improve capacity and address costs across its network.
Using XeP3, the team at the nursing service found 34% Noise across all teams delivering the Community Care Service.
Key issues driving the Noise for staff included:
- Workarounds where client homes weren’t suitable for the service
- Insufficient supplies delivered by contractors
- Dealing with missing orders
- Resolving out-of-date charts
- Reliance on hard-copy forms
The team targeted solutions to address the Noise and implemented these changes.
The Team Delivered Real Change For Clients…
Beyond That, They Delivered Change To The Bottom Line
