Our Journey
For more than three decades, XeP3 has helped organisations across healthcare, financial services, logistics, retail, manufacturing and government to vastly improve their operational performance.
Across every sector, the same problem appeared over and over again. Organisations and their teams were losing time and capacity to work that didn’t appear in formal process documentation or role maps.
We call this Noise
The answer was a way to identify Noise, measure its impact and eliminate its causes. That singular focus became XeP3, the research-backed methodology and proprietary software platform Bevington Partners uses with clients today.
Our experts combine the extensive evidence XeP3 provides with the judgement, facilitation and practical support needed to prioritise improvements, recover capacity and turn insight into lasting operational and financial improvement.
Staff understand the exceptions, missing information and workarounds that formal process maps don’t identify. We involve them from the beginning, combining their experience with operational data to reveal where Noise exists.
This ground-up staff engagement strategy helps leaders identify the underlying causes of that Noise and prioritise the process changes that will deliver lasting improvement.
Our expert teams use the XeP3 software to effectively diagnose process inefficiencies, quantify lost capacity and prioritise the most impactful improvements in our clients’ operations.
In doing so, they help organisations redesign their operating models, support implementation and build improved internal capabilities.
XeP3 can be applied to a single team or across the whole organisation. Clients can license it and use it themselves, license it with support from our experts, or partner with Bevington Partners and share in the benefits, with payment based on agreed results.
Each approach helps teams measure outcomes against agreed performance measures and track sustained progress over time through Behavioural Change Indicators (BCIs).
The Bevington Partners leadership team brings a wealth of expertise in operational transformation, process improvement, technology implementation and staff engagement.
They are supported by a network of researchers, advisors and commercial partners who contribute academic research, specialist expertise and industry knowledge.
Diana is CEO of Bevington Partners, co-founder of XeP3 and a recognised leader in operational productivity, process improvement and organisational transformation.
For more than 30 years, she has helped organisations across healthcare, banking, financial services, retail, manufacturing, telecommunications and supply chains identify the unnecessary work, process inefficiencies and accumulated complexity that are draining their time, resources and capacity.
Her approach begins where many others do not. Before turning to AI, automation, restructuring or across-the-board cost-cutting, Diana chooses to first examine how work actually gets done in an organisation. Using the XeP3 software platform, she identifies exactly which processes should be eliminated, simplified or redesigned, freeing up teams and the organisation as a whole to focus on work that delivers real and lasting value.
Diana is a trusted advisor to senior leaders across Australia and internationally. She is a guest lecturer at the University of Melbourne, has co-authored research on Lean Management published in the Australian Journal of Management and is a contributing author to Leading Improvements and Organizational Excellence in Hospitals (Routledge, 2025).
As Chief Client Officer, Richard is passionate about helping senior leadership teams benefit from the XeP3 software platform by recovering hidden capacity and improving operational performance.
For more than a decade, Richard has worked with organisations across banking, superannuation, insurance, retail, healthcare, government and logistics. He understands the pressures facing teams across these sectors and draws on this experience to help organisations achieve tangible and lasting results in complex operating environments.
Richard regularly speaks at industry events about the hidden productivity problems organisations may not realise they have. He enjoys cycling, a good pastry and swapping opinions on the latest Premier League news.
As Chief Product Officer, Ryan leads the design and delivery of XeP3, our AI-enabled platform, bringing more than ten years of consulting experience to the team, across the fields of banking and financial services, government, education, energy, retail and consumer goods, transport and logistics, healthcare and aged care.
That experience informs his deep understanding of how organisations work, the challenges their people face and what is needed to turn operational insight into practical improvement.
At Bevington Partners, Ryan guides the continuous enhancement of XeP3, connecting evolving client requirements with the platform’s capabilities to help organisations identify Noise, recover capacity and achieve measurable and lasting operational results.
Outside of work, Ryan enjoys basketball in all of its forms, reading and time with his partner and their cat Tofu.
As Head of Partnerships, Antony helps build and strengthen relationships with leadership across healthcare, government, financial services, retail, manufacturing and logistics.
He brings more than three decades of experience across stakeholder engagement, marketing, communications and public relations. Throughout his career, Antony has focused on creating enduring relationships that connect people around shared goals and turn engagement into productive, valuable partnerships.
At Bevington Partners, he applies that experience to helping clients appreciate how our unique XeP3 software platform will make a meaningful impact to their staff, processes and overall performance. Antony is a passionate and competitive golfer who also enjoys travel, coaching and time with his family.
Matthew blends his consulting experience and his data science expertise to help our clients understand how their day-to-day operations actually work.
At Bevington Partners, he leads the development and testing of new capabilities in XeP3, exploring how emerging technologies can make operational analysis more effective and accessible. He also provides statistical analysis and modelling to support our clients, helping them interpret complex data sets and develop practical data-driven solutions.
Comfortable engaging clients and exploring operational challenges, Matthew brings a different perspective to understanding complexity and developing creative approaches that significantly improve performance. Outside of work, Matt enjoys the outdoor life and is always keen to try something interesting, dangerous or different.
Tom is the founder of Bevington Partners and XeP3 and one of Australia’s leading thinkers and practitioners in fast, strategically focused business process change. Over a career spanning decades, he has been a partner at The Boston Consulting Group and AT Kearney and has held a range of non-executive positions.
Tom created the XeP3 software platform to reveal the Noise that conventional process analysis misses and to give organisations a practical way to remove it at its source. XeP3 has since been used in 268+ deployments across Australia, New Zealand, Asia and North America, improving performance, productivity and customer experience.
With Professor Danny Samson of the University of Melbourne, he co-authored Implementing Strategic Change. The book draws on research across 117 organisations and underpins the XeP3 software platform.
Professor Danny Samson
Professor of Management and co-author of Implementing Strategic Change, Danny provides the rigorous research and practical expertise underpinning XeP3.
IQ Group
IQ Group is a specialist advisory partner helping superannuation and financial services organisations deliver complex change and improve their business performance.
A practical understanding of complex end-to-end operations
A research-backed methodology to measure the effort and capacity lost to Noise
Employee engagement that informs both diagnosis and implementation
Consulting support tailored to your needs, including support for an internal transformation team
A focus on measurable performance improvement and lasting internal capability
Let Us Identify Where Your Organisation Can Recover Capacity
